FREQUENTLY ASKED QUESTIONS

Q. What's included in my trip?
Every itinerary comes with a list of what is included & excluded in your packaged price. This includes round trip air out of Toronto, all accommodation requirements, all transport within your destination, entrances & activities as specified on your itinerary, and your host on site - the very Connect Solo tour director who designed the program you're on. We even include taxes and fees associated with every aspect of your itinerary - it's all how we try to make your trip a positively seamless experience.

 

Q. What is excluded in my trip?
There are always items not included in your itinerary that we want you to be mindful of - and again, your exclusions will always be listed on the itinerary we provide you with. Items such as travel insurance and gratuity to the service staff are not included in your package price, however we strongly encourage that our travelers consider these as additional and crucial components in their overall experience. Other exclusions that might be applicable to you can include visas to our destination, passport fees, medical expenses, and excess baggage fees.

Q. Your price includes round trip air from Toronto - what if I am traveling from another port of call?
All of our air is quoted based on round trip travel from Toronto as Toronto's Pearson International Airport is one of the largest points of entry for many of our air carriers flying to and from Canada. If you are flying from any other port, you can expect an additional charge from the added cost of air in flying you to the destination in question. As detailed in our terms & conditions, we rely on international conventions with regards to air travel.  Individual electronic tickets may not be issued to you prior to travel due to the group nature of the flight booking, therefore, through the enrolment & payment for your trip you accept all relevant international conventions, terms & conditions as well as applicable national & international laws governing air transport.

 

Q. How many others will I be traveling with?
The Connect Solo concept is simple - we organize group rates for single travelers by grouping like-minded individuals on to the same itinerary. Although your experience might take on a different character than those traveling with you, you can expect a small group of no more than 15 individuals flying on the same dates, enjoying the same transport arrangements, checking in to the same accommodations, and embarking on the same experiences as listed on your itinerary. Before you travel, we will update you with some information about the group of individuals you will be traveling with - gender ratios, total numbers, & a profile of each traveler will be provided to you prior to departure. 

 

This is how we put together the best of both worlds - take in some private time when you wish - but always know that there are solo travelers with similar passions, of a similar background for you to enjoy your experience with. This should enhance your journey, with the real benefit being a safe & engaging experience for you to enjoy.

 

Q. I know this is a travel experience meant for single travelers - but may I bring a friend?
When it comes to friends, we will always encourage a 'more the merrier' philosophy. Should you like to bring a friend, we welcome it. Should you like to share a room with your traveling companion we will go the extra mile by providing you and your friend with a total trip discount on top of our already heavily discounted programs.

 

Q. What if I am younger than the 35+ or 50+ age brackets? How about if I am significantly older than the 50+ age bracket?

We welcome travelers of any age bracket, and can design a relatable program with other age groups in mind. However, should you feel comfortable traveling with a group of either 35+ or 50+ travelers, we will welcome you with open arms. If you would like to see a Connect Solo program committed to your age bracket, send us an email, and let us know. 

 

Q. How can I find out more about my accommodation on this trip?

We work directly with all of our accommodations in the destinations we travel to. We choose the accommodations based on the number of travelers, time of year, & availability. We partner with the tourist bureau of each destination we work with to ensure we are connected to a variety of unique & small sized accommodations. We site inspect every property on offer, searching for quality, character, and a uniqueness that will not only enhance the trip but  will become its own highlight in and of itself during the experience. Bed & breakfasts, castle stays, light houses, tree houses, and oftentimes many extraordinary, unique hotels between 3-4**** ratings are some of the offerings you can come to expect on our programs. Oftentimes we will make our hotel list public - however we can ensure you receive your updated hotel list direct within 21 days of departure. 

 

Q. Will there be any changes to the itinerary once I've booked my program?

We have put a lot of time, effort and planning into producing our itineraries. The information given & literature produced by Connection Tours has been compiled with care, published in good faith. Although changes do not occur often, it can happen – and these are due to circumstances well out of our control. To compensate, we can assure you that alternative activities will be arranged. If you are already booked on an itinerary, we will update you should any changes occur. If you have not booked the program at that point, please go back to the proposed itinerary we have posted online - any changes will be updated here.

 

Q. Will I be receiving any more information once I've booked my trip?
Absolutely! Our Connect Solo passengers can expect a package which will be mailed to their home address no later than 21 days prior to travel. This package will include your invoice; e-ticket if applicable, hotel list, as well as a map kit & guide pack that will go through your itinerary step by step. You will also find a contact list for your guide & director of the program. Lastly, you will find a luggage tag, name tag, and an information sheet about the like-minded travellers who will be embarking on the same journey with you. 

 

Q. How can I book this tour? 

Contact your local travel agent and ask them to get in touch with us. Alternatively, if you do not have a local agent, you can reach out to us directly via email or toll free at 1-877-449-4652. We require a non-refundable deposit of $300 CAD to hold your space. Payment for your remaining balance is due no later than 60 days prior to departure. To learn more, please see our Terms & Conditions.

 

Q. How secure is your booking process?

Connection Tours has been operating outbound tours to Europe, South East Asia & Central America for over 28 years. In all of the destinations we partner with, we must fully comply with their local tourism policies & requirements. Your money is held in a Trust Account until the time of travel to comply with Canadian Travel Industry Regulations. Connection Tours is a member of the Travel Industry Council of Ontario [TICO] and as such must adhere to all of their laws & regulations which set out to protect consumers booking travel from operators based in Ontario.