top of page




The following information and conditions constitute your binding contract with Connection Custom Travel Inc., as either a group organizer, agent, corporate client, or traveller. Please read all of the information below as it provides conditions relating to both the services of Connection Custom Travel Inc. and its suppliers:



To reserve your group space, a non-refundable deposit of $300 per person is due at time of booking. We accept payment via certified check, wire transfer or money order for your initial deposit. Credit Cards may be taken but with an applicable merchant fee is required.
Your initial deposit to confirm your booking will not be refunded.


Interim Deposits:
Interim deposits may be requested by the hotel suppliers due to the height of demand for some of the properties Connection works with, the terms and amounts of which Connection Custom Travel Inc. has no control. As your intermediary Connection Custom Travel Inc, is responsible for communicating these terms and deposits to you.


Final Payment:

Full and final payment for your group program with Connection Custom Travel is due 60 days prior to departure. Full Payment is due immediately for reservations made within 60 days prior to departure. If payment isn't made by the due date, Connection Custom Travel will assume that you have cancelled and cancellation charges may be applicable.


Cancellation Policy:

All cancellations must be received in writing. Refund in full, less $300 per person, will be made up to 60 days prior to departure.


Cancellation within 60 days of departure is subject to the following charges:

60-31       days prior to departure - 50% of tour cost
30-0         days prior to departure - 100% of tour cost 


Please be aware that clients are subject to any cancellation fees assessed by our suppliers including hotels, airlines, and certain entrances used in the itinerary. We strongly recommend individual travellers purchase trip cancellation insurance which is available for coverage of expenses with cancellation due to illness or accident. In the event a participant must cancel their trip, trip cancellation insurance may be the only source of reimbursement.



No refund is made for unused travel services or any portion hereof, nor is the value of the unused services exchangeable for alternative arrangements. 


Documentation including Passport & Visa:

It is the responsibility of your travellers to determine what documentation is necessary for travel to each country. Connection Custom Travel Inc. will assume no responsibility whatsoever for passenger(s) denied carriage by the Air Carrier, or refused entry into any country. Please check with the appropriate consulate or embassy for the latest visa requirements.


Changes on Itineraries:

Connection Custom Travel Inc.:

(a) If we cancel your travel program

Connection Custom Travel Inc. reserves the right to change or cancel your booking in accordance with operating requirements or events beyond our control. We will give you reasonable notice thereof, in the circumstances, and where available, will offer you a comparable alternative. If an alternative does not exist/not accepted - you will be entitled to a direct transfer of travel credit on to another customized program.


(b) If we change the pricing of your program

Prices are based on current rates of exchange, tariffs & taxes. Connection Custom Travel Inc. reserves the right to increase tour prices to cover increased costs and to reflect fluctuations in foreign exchange markets. Connection Custom Travel Inc. also reserves the right to withdraw a tour or any part of it to make alterations in the itinerary or with the tour inclusions as it deems necessary or desirable.  Connection Custom Travel Inc. is subject to pass any expenditures or losses caused by delays or events beyond its control. 


(c) If we change activities on your itinerary

Every effort will be made to operate tours as planned, but alterations may occur after the final itinerary has been issued. Should this unlikely event take place Connection Custom Travel Inc. will notify our client holding a deposit immediately. The itinerary will be automatically updated to reflect revisions on the Connection Custom Travel Inc. web page / contract / invoice.

Client Changes & Penalties:
(a) In the event of a name change

There is no penalty for name changes, a name change for accommodation can be done at any time.

(b) Changing the dates or components of an itinerary 

An itinerary date or change of itinerary components will  require a re-quote for the group’s entire program and pricing breakdown. In the event of a date or itinerary change, a new agreement must be drafted, as your original contract will be null and void. Please refer back to our Cancellation Policy when cancelling any dates or room nights once a deposit has been paid.

(c) Changing # of room nights on an itinerary

In the event of a change in room nights required (ie. number of nights your group will be accommodated at a given property) outside of our parameters [pricing breakdown] a re-quote on the program & original contract will be required. A new agreement must be drafted, as your original contract will be null & void. Please refer back to our Cancellation Policy when cancelling room nights.


Client Responsibility:
(a) Your travellers
 It is the responsibility of the client to provide Connection Custom Travel Inc. with all registration information required per registered traveller [this includes: DOB, Medical Requirements, Allergies, Rooming List, and any additional notes or alternative arrangements the traveller may have which pertain to the tour. Connection Custom Travel Inc. requires this information 45 days prior to departure.

(b) Your arrival & departure information
If the client requires land-only group arrangements, Connection Custom Travel Inc. requires the flight itineraries for each passenger 30 days prior to arrival. This flight information should include their arrival & departure dates & times, the name of the airline, airline number, and arriving & departing airport codes.


Living standards and practices as well as conditions and standards differ country to country


Connection Custom Travel Responsibility:

Connection Custom Travel Inc. purchases transportation, hotel accommodation, tour and ferry passage, restaurant and other services from various suppliers who are not members of the Connection specialist team. Connection Custom Travel Inc., is issued and subject to all tariffs & terms and conditions under which all transportation, [including airlines, coach, bus or car] hotels, tour and ferry operators, restaurants, and other services are contracted. 


Limits on Responsibility:

Participants agree not to hold Connection Custom Travel Inc., responsible for any loss, injury or damage to any person, property or otherwise in connection with any accommodation or transportation, due to 'Acts of God', any incident at sea, fire, breakdowns in machinery or equipment, acts of governments or authorities, de hure or e facto, wars declared or threatened, hostilities, civil disturbances, strikes, riots, thefts, pilferage epidemics, quarantines, medical or customs regulations, defaults, delays, cancellations or any causes beyond which Connection Custom Travel can control. Connection Custom Travel cannot be named responsible for any loss of damage resulting from improperly issued visas or other documents. Travellers will receive a refund of any monies paid less reasonable expenses incurred by us in respect to your booking. 


Connection Custom Travel Inc. purchases transportation, hotel, and other lodging accommodations, restaurants, ground handling and other services from various independent suppliers. As a result Connection Custom Travel Inc., is not liable for any negligent or willful act of any such person or entity or of any third person. 


Responsibility of the Traveler:

There may be times when the Connection Custom Travel Inc., manager/host/representative has to make a decision in your best interest or for the best interest of the group. You agree to comply with the authority and decisions of the appointed manager and the laws of the country in which you are traveling. If you do not comply or if, in the tours manager's opinion, you are not compatible with the general enjoyment and well-being of the other members on the trip, or the smooth operation of the journey itself; we reserve the right to refuse to let you continue participating in the group program. We do not tolerate the possession or carriage of illegal or restricted substances (drugs). You must agree that your fellow travellers and Connection Custom Travel Inc. staff have the right to travel/work in a safe environment. Any threats to their safety, well-being, or inappropriate behaviour by a traveller, whether verbal or physical will be taken extremely seriously and may result in the immediate termination of their vacation. In either event, you will be responsible for your own repatriation and related costs, having no claims against us.

Should you have a complaint in respect to your travel program, you should inform your Connection Custom Travel director during the course of your journey. If the matter cannot be resolved despite Connection Custom Travel’s representative's best efforts to do so, your complaint should be made in writing to Connection Custom Travel Inc. as soon as it is reasonably possible. If you choose to write Connection Custom Travel Inc. via e-mail or online, please provide us with your home address so we might be able to send you a reply in writing. 



There are certain inherent risks in adventure travel where applicable - these might include, but are not limited to, hiking, walking, safaris, climbing injuries, altitudes, all contact with animals, inaccessibility to medical attention and difficulty in evacuation from remote locations in the case of a medical emergency. The passenger assumes all risks of personal injury, death, or property damage that may arise out of the events like those advised or warned against.

Payment & Agreement

The payment of a reservation on a tour or customized itinerary shall constitute consent to all of Connection Custom Travel Inc.’s provisions in the terms & conditions.


                Get in touch with us


bottom of page